We’re always on the lookout for amazing people to join us
We’re On the Beach. There’s over 500 of us, mostly at home, and sometimes in our office in Manchester.
We send nearly two million people on holiday every year (not together) and we’re expecting to get to three million pretty sharpish. Why? Because we’re the only holiday company who truly gets why going on your holidays is the best week or two of the year.
Better than birthdays. Better than Christmas. Better than the Monday after the Easter holidays, when the kids go back to school. It’s a time when the rules are relaxed, caution is thrown to the wind, and life’s simplest pleasures are truly indulged in. And because we get all of that, we work flipping hard to make our customers’ holidays last even longer.
With our market-leading offers, scalable, flexible and innovative technology, strong customer-value proposition and low cost base, we’re challenging existing players and redefining how customers book, manage and experience their holidays.
And it doesn’t stop there. With huge opportunities for growth, we’re on a long-term mission to become Europe’s biggest and most loved online retailer of beach holidays, so our story’s only really just begun...
We’re always on the lookout for talented, beach-loving people to join our team. Think you have what it takes? We’d love to hear from you.
We have an exciting opportunity for a Resource Planning Manager to join our Contact Centre team in this newly created role. The salary for this position is £35,000-£40,000 FTE.
At On the Beach we’re on a mission to build on our amazing growth story and take On the Beach to the next chapter. We’re on a mission to make it easy for customers to find, book and enjoy their holiday. Critical to helping us realise our ambitions is ensuring that our Contact Centre is best in class and ensuring that our Contact Centre is well resourced to meet customer demand and adhere to our service level agreements.
The Resource Planning Manager will be responsible for determining resource and capacity requirements for our Contact Centre to ensure effective planning and managing of our customer contact volumes and that shifts are aligned with customer demand. This will include the effective forecasting and scheduling of around 250 Travel Advisors across various Contact Centre teams.
We all have a common purpose that gets us out of bed in the morning, and that’s to find better and more innovative ways to deliver on our vision: to make it simple for customers to find, book and enjoy their holiday. We plan on doing this by:
Our culture is something we’re super proud of - we’re a down to earth and friendly bunch so you’ll always find a sunshine-y, warm welcome from us.
Our CEO, Simon Cooper, has been at On the Beach since he founded the business in 2004 from his house in Macclesfield. We may have grown in size but we have not lost our entrepreneurial spirit. It’s in our DNA. With little bureaucracy or hierarchy to slow us down, and an open door (or zoom!) policy with access to the Exec and Senior Leadership Team to share ideas or ask questions whenever.
Our full-time hours are 37.5 hours per week, but we don’t have rigid hours at On the Beach so you can find a working pattern that’s right for you. We have core working hours between 10am - 4pm, so we can collaborate and enjoy the social side of work. Please note that our Contact Centre colleagues work on shift rotations; however, there are still plenty of flexible options available.
We also operate hybrid working, so we all work from home and from the office. The number of days in the office varies from team to team, and could be anything from once a fortnight to 1-3 days per week. We also have some fully-remote opportunities available.
More information on our ways of working can be found on our job adverts.
We have an ambition to become the biggest travel tech business in Europe, specialising in vertical packaged holidays. With our single platform, multi-brand strategy, we provide a significant structural challenge to legacy tour operators and are changing the way customers’ book their holidays.
Our Product teams are cross-functional and data led. We embrace agile and lean practices, working within a continuous delivery, Dev-ops environment. We believe in hiring smart people and empowering them through autonomy and putting data at the heart of decision making.
At On the Beach, we really do whatever we can to help each other reach our potential and realise our ambitions - whatever it takes! We know not everyone learns in the same way, so we have several different learning and development initiatives which will help you do just that.
Being diverse at On the Beach means having a team that reflects the world we live in and the customers we serve. Better decisions happen when they are made by diverse teams with a range of voices, perspectives and experiences. We’re proactively working on making sure that we have diverse voices that are heard, and where everyone feels they belong, and we have a number of colleague-led initiatives to make sure we deliver on our commitment. You can read more about what we’re doing to champion equality, diversity and inclusion by visiting our pledge.
25 days holiday plus your birthday off
Generous discount on holidays, plus you will receive 2 extra days of annual leave on top of your holiday allowance to use whilst you're away on your On the Beach package holiday
Flexible working hours and hybrid working
Access to Learnerbly learning platform, plus workshops, courses and professional qualifications
Enhanced maternity, paternity, shared parental leave and adoption pay, plus other family friendly support
Employee Assistance Programme and free access to counselling
Eye care vouchers
Simplyhealth Optimise Health Plan
Company Sick Pay scheme
Regular wellbeing events
Share Incentive Plan (SIP)
Death in Service cover
Onsite subsidised coffee shop
The Sandbox (our very own bar)
Food and drink discounts across a number of venues in Manchester City Centre
Regular social events
Travel to Work scheme - interest free train and tram loans
Cycle to Work scheme