Customer Service Advisor

What will my role entail?

• To care about our customers, dealing effectively with requests and treating every customer as an individual. • To ‘own’ customers queries and relentlessly try to resolve them first time round if at all possible. • Providing excellent customer service and promoting On the Beach with passion. • To be trusted do what’s right and fair for our customers but within the guidelines as set by ABTA (Association of British Travel Agents) plus our travel agency status. • To take pride in consistently achieving personal KPI’s. • To be adaptable to change in a fast paced, fun business. • Listen to our customers and don’t be afraid to be innovative.

What experience do I need to be successful?

• Fantastic when dealing with customers via phones, email and livechat • Answering customer queries through our in-house messaging system • Deliver the highest level of customer service at all times by combining outstanding communication and rapport building skills • Working to departmental and personal KPIS • Works well under pressure • Team player • Resolving customer issues in a professional and empathetic manner
• Sound IT skills • Dealing with high volumes of Inbound calls from customers and assisting them with their queries • Working as part of a team to achieve departmental targets • Happy to work with other departments in busy periods and times of need

What are we looking for?

• Call centre experience • Experience in Travel desirable but absolutely not essential

Our Values

Delivering a great customer experience – Our mission is to make it easy for people to find, book and enjoy their perfect beach holiday.

Innovation – Be Creative..We aspire to do things differently. Deliver change with speed and learn quickly.

Simplicity – Working together we quickly identify the simplest solution for every challenge by being smart and can-do.

Respect – We appreciate and understand each other’s styles, experiences and approaches, by being down to earth and empathetic. By bringing people on your journey, ideas can blossom and people can thrive.

Communication – Helping each other by talking and collaborating. We’ll get there faster and it’ll be more fun!

Benefits

• Casual dress code • Childcare vouchers • Staff discount on holidays • Friends and family discounts on holidays • Enhanced Maternity and Paternity (with qualifying length of service) • Flexible working hours • Free car parking • On-site canteen • Outdoor pitch and put • Badminton Court • Contributory pension scheme • On the Beach Share Incentive Plan for all employees with 6 months service

Our Contact Centre is based in Cheadle, South Manchester.

• Full time (37.5 hpw) - Part time hours may be available • Working shifts typically between the hours of 8am-8pm Mon - Fri and 9am-7pm Sat and Sun

Apply by sending your CV and covering letter to careers@onthebeach.co.uk