Travel Agency Coordinator

The On the Beach Story
We are proud to be one of the UK’s leading online retailers of beach holidays - from humble beginnings in 2004 as a start-up business in a terraced house in Macclesfield, England, to our 2015 listing on the London Stock Exchange; we now send nearly one million happy customers away on their perfect beach holiday each year. With huge opportunities for growth, we’re on a long-term mission to become Europe’s leading online retailer of beach holidays, so our story’s only really just begun…

People are our business
Recruiting, engaging and retaining staff with the right On the Beach DNA is important to us and we have exciting plans to continue this investment and develop our fantastic working environment to further support our values and vision to be Europe’s leading online retailer of beach holidays. But it doesn"t stop there. We"re proud to have a fantastic team culture too. To encourage this, our teams get state of the art technology to work with, a casual dress code, a chill out area, as well as continuous support and learning. We support and provide an environment in which our employees can flourish. We celebrate when things have gone right and if things don’t go quite to plan we all rally around each other. Above all we work together as a team.

What’s the role all about?

At On the Beach we are on the lookout for people who are ambitious, keen to learn, want to have fun, are smart and above all bold enough to try new things. As a Travel Agency Coordinator; you will assist the development of our new brand to ensure Classic Package Holidays is a successful and profitable business.

You will ensure all incoming contacts/enquires from travel agencies are handled in an efficient and timely manner whilst meeting or exceeding all agreed departmental targets for customer service and sales. We need energetic people from all backgrounds who can provide top class customer service, who can learn quickly and are interested in developing their career in the holiday business. We want you to have fun and show positivity while demonstrating flexibility to the needs to our clients and the business. We trust you to take ownership of the travel agencies and ensure they receive the very best attention possible.

The hours are full time (37.5 hours per week) working shifts typically between the hours of 8am - 8pm Monday - Saturday and 9am - 8pm Sunday. The position has a starting salary up to £19,000 depending on experience + £2 commission per booking. This role is based in Cheadle near Stockport. 

What will the role entail?

=       Taking enquires from a range of Travel Agents from across the UK and converting them into bookings

=       Achieving and exceeding company, team and individual objectives relating to sales targets, productivity, product knowledge     and attendance/punctuality.

=       Build and maintain a strong business relationship with Classic Collection Holidays and On The Beach employees

=       Building and maintaining great relationships with travel agents and industry partners.

=       Effectively and efficiently handle any administrational and operational queries.

=       Maintain accurate information on the company’s products, commercial campaigns and ancillary services.

=       To exceed the travel agents’ expectations and go the extra mile wherever possible.

=       Ensure bookings that are made are fully realised and booked whilst taking commercial responsibility for the profitability of       the booking

=       Communicating and escalating operational issues and process improvements to the management team

=       Managing post travel feedback and customer service by dealing with any complaints in a calm and diplomatic manner

 Essential Experience & Skills

=       Previous experience of working with travel agents and/or tour operators is highly preferred

=       Commercial awareness within the travel industry

=       Self-driven and results oriented with a positive outlook.

=       Excellent communication and customer service skills.

=       Strong computer and administration skills.

=       Excellent attention to detail.

=       Able to work on own initiative and as part of a team.

This is the place

To elevate your career and join a passionate operations team, striving to provide the best customer experience. We sell holidays, so the office is bright, people smile and we’re always excited! We believe in maintaining a positive work/life balance, so to help out, we offer flexible working, discounts on local amenities. To help you find the time to really relax (as well as helping you become a genuine beach expert) we offer generous staff discounts for your family and friends on our fantastic beach holidays. On top of this we offer, workplace pension, wellness sessions, comprehensive healthcare plan, training and development, social events, enhanced maternity/paternity pay...the list goes on.

As an equal opportunities employer, we value diversity and welcome applicants from all sections of the community regardless of gender, ethnicity, disability, and sexual orientation. 

You will be kindly asked to provide your equality information as part of your application process to On The Beach. Any personal equality information given to On The Beach will be handled with the utmost confidentiality and will only be used for monitoring and identifying improvement areas. All the information disclosed by applicants is stored on our ATS, in line with the General Data Protection Regulation (GDPR) and can only be accessed by selected Human Resources team members.