Customer Service Advisor

The On the Beach Story
We are proud to be one of the UK’s leading online retailers of beach holidays - from humble beginnings in 2004 as a start-up business in a terraced house in Macclesfield, England, to our 2015 listing on the London Stock Exchange; we now send nearly one million happy customers away on their perfect beach holiday each year. With huge opportunities for growth, we’re on a long-term mission to become Europe’s leading online retailer of beach holidays, so our story’s only really just begun…

People are our business
Recruiting, engaging and retaining staff with the right On the Beach DNA is important to us and we have exciting plans to continue this investment and develop our fantastic working environment to further support our values and vision to be Europe’s leading online retailer of beach holidays. But it doesn"t stop there. We"re proud to have a fantastic team culture too. To encourage this, our teams get state of the art technology to work with, a casual dress code, a chill out area, as well as continuous support and learning. We support and provide an environment in which our employees can flourish. We celebrate when things have gone right and if things don’t go quite to plan we all rally around each other. Above all we work together as a team.

What’s the role all about?

At On the Beach we are on the lookout for people who are ambitious, keen to learn, want to have fun, are smart and above all bold enough to try new things. As a Customer Service Advisor; you’ll deliver a fantastic buyer experience not because it’s expected but because you care about people getting a great experience. We want you to have fun and show positivity while demonstrating flexibility to the needs to our clients and the business. We trust you to take ownership of the client and ensure they receive the very best attention possible.

The hours are full time (37.5 hours per week) working shifts typically between the hours of 8am - 8pm Monday - Friday and 9am - 7pm Saturday and Sunday. The position has a starting salary of £16,250 rising to £19,000 for exceptional performers and is based in Cheadle near Stockport.

What will the role entail?

To be responsible for assisting our clients with their queries, dealing effectively with requests to change their booking and treating everyone as an individual

To ‘own’ queries and relentlessly try to resolve them first time round if at all possible

To provide excellent customer service and promote On the Beach with passion

To take pride in achieving personal KPIs

To be adaptable to change in a fast-paced environment

To listen to our clients and not be afraid to be innovative

Being a team player who works well under pressure

Resolving issues in a professional and empathetic manner

Essential Experience

Being fantastic when dealing with people via phones, email and direct messages

Delivering the highest level of customer service at all times by combining outstanding communication and rapport building skills

Call Centre / Contact Centre experience with sound IT skills

Experience in Travel is desirable but absolutely not essential

This is the place

To elevate your career and join a passionate operations team, striving to provide the best customer experience. We sell holidays, so the office is bright, people smile and we’re always excited! We believe in maintaining a positive work/life balance, so to help out, we offer flexible working, discounts on local amenities. To help you find the time to really relax (as well as helping you become a genuine beach expert) we offer generous staff discounts for your family and friends on our fantastic beach holidays. On top of this we offer, workplace pension, wellness sessions, healthcare plan, training and development, social events, enhanced maternity/paternity pay...the list goes on.