IT Support Engineer

Us

On the Beach isn’t a normal travel company and neither are our people. We’re united in our mission to become Europe’s leading online retailer of beach holidays. We are taking over tech in the city, so join us now! Our award winning team has relocated to our multi-million Tech HQ in the heart of Manchester

About you

You are passionate about technology, you thrive on helping people and teams continually improve and find new and innovative ways of solving problems and achieving great outcomes – whatever the approach. You care about your craft, you love to learn, are flexible, open to new ideas and always looking for ways to improve. 

 

The Opportunity

Forming part of a small team reporting to the Service Manager, you will be engaging with a variety of departmental stakeholders around the business. You will be responsible for supporting the business with technical queries. The role will entail taking user queries from the business and troubleshooting to determine issues and either fixing faults or escalating to the next level. This role ideally requires candidates from a 1st Line Technical Support background (with some commercial experience, whether in a job placement whilst training or in a full time role) but we will also consider those passionate people with an aspiration to work in IT, whether this is a hobby, career change into IT or an IT Graduate looking for their first role and a start to their career. On the job training will be available for effective development. You will be based out of our central Manchester office, but may be required to cover and or travel to our Cheadle office from time to time.

This is the PLACE…

To work with a highly talented cross functional development department, in a fast based innovative business. We have created an environment in which teams can change and adjust the way that they approach work in a truly agile way so it’s a great place to experiment, learn and improve. We sell holidays, so the office is bright, people smile and we’re always excited!