Travel Administration Coordinator

The On the Beach Story
We are proud to be one of the UK’s leading online retailers of beach holidays - from humble beginnings in 2004 as a start-up business in a terraced house in Macclesfield, England, to our 2015 listing on the London Stock Exchange; we now send nearly one million happy customers away on their perfect beach holiday each year. With huge opportunities for growth, we’re on a long-term mission to become Europe’s leading online retailer of beach holidays, so our story’s only really just begun…

People are our business
Recruiting, engaging and retaining staff with the right On the Beach DNA is important to us and we have exciting plans to continue this investment and develop our fantastic working environment to further support our values and vision to be Europe’s leading online retailer of beach holidays. But it doesn't stop there. We're proud to have a fantastic team culture too. To encourage this, our teams get state of the art technology to work with, a casual dress code, a chill out area, as well as continuous support and learning. We support and provide an environment in which our employees can flourish. We celebrate when things have gone right and if things don’t go quite to plan we all rally around each other. Above all we work together as a team.

What’s the role all about?

At On the Beach we are on the lookout for people who are ambitious, keen to learn, want to have fun, are smart and above all bold enough to try new things. As a Travel Administration Coordinator; You will be talking to our customers and hoteliers, ensuring that every customer’s holiday runs smoothly. We need energetic people from all backgrounds who can provide top class customer service, who can learn quickly and are interested in developing their career in the holiday business. We want you to have fun and show positivity while demonstrating flexibility to the needs to our clients and the business. We trust you to take ownership of the client and ensure they receive the very best attention possible.

The hours are full time (37.5 hours per week) working shifts typically between the hours of 8am - 7pm Monday - Saturday and 9am - 5pm on Sunday. The position has a starting salary up to £19,000 depending on experience. This role is based in Cheadle near Stockport.

What will the role entail?

=       Responding to administrative queries both internally and from suppliers overseas

=       Loading and maintain contracts into our in house reservation system

=       Dealing with queries from customers and hotels

=       Repricing amended holidays

=       Improving the customer experience by feeding back issues to relevant departments and hotels

=       Finding innovative solutions where holidays change

 Essential Experience

On the Beach Beds are a part of a bigger customer team and we are looking for people who are keen to learn different parts of the business and take on new challenges.

=       Organized, self-motivated and have a close attention to detail

=       Punctual and flexible

=       Friendly, positive outlook

=       Happy to switch responsibilities to meet team objectives

=       Strong mathematical and grammatical skills

=       Strong IT and computer skills, especially in excel

=       Good communication skills

=       Able to work evening and weekend shifts

=       Previous Travel industry experience not essential but desirable

This is the place

To elevate your career and join a passionate operations team, striving to provide the best customer experience. We sell holidays, so the office is bright, people smile and we’re always excited! We believe in maintaining a positive work/life balance, so to help out, we offer flexible working, discounts on local amenities. To help you find the time to really relax (as well as helping you become a genuine beach expert) we offer generous staff discounts for your family and friends on our fantastic beach holidays. On top of this we offer, workplace pension, wellness sessions, comprehensive healthcare plan, training and development, social events, enhanced maternity/paternity pay...the list goes on.