Swedish Speaking Customer Advisor - Manchester

As part of our rapid expansion into Europe, On the Beach is recruiting for a Swedish Speaking Customer Advisor with Scandinavian language skills. The position has a starting salary of £17,000 rising to £19,000 for exceptional performers and is based in our new office in central Manchester, a short distance from Piccadilly station. The candidate must be fluent in Swedish, and have good English both written and spoken since we are also dealing with UK overflow when needed. The candidate should ideally have previous sales and customer service experience.

On the International department, we deal with all aspects of the business but in a smaller scale. The goal is to provide the same services the UK customers get from OTB, but in Swedish and/or Norwegian. Our agents handle both Swedish and Norwegian queries from customers that want to book a holiday, want to confirm a pending order or have a general query about their booking either over the phone or on email/messages. We also deal with issues customers have while in resort and also potential operational issues such as hotel and flight changes. We also deal with complaints that customers might have after they have returned from their holiday

Swedish Speaking Customer Advisor role will entail?

=         Working towards daily/monthly booking and conversion targets whilst continuing to offer a 1st class customer service to customers.

=         Keeping product and brand knowledge up to date while having an in depth knowledge relating to our portfolio of destinations and supplier products.

=         Shows determination by ensuring performance and conduct is in line with performance measures and targets while having the ability to work under pressure.

=         Handling customer enquiries, bookings and payments in a professional manner.

=         Offering excellent sales and customer service by dealing with any complaints in a calm and diplomatic way.

=         Maximising profit opportunities when finalising bookings or making amendments.

=         Takes responsibility for own personal development by seeking feedback from others and acting upon it.

=         Enjoys talking to customers while working in a fun vibrant environment.

=         Presents a number of solutions in order to balance the customer and the business’s needs. 

The international department is a product of OTB’s vision to be the largest online holiday retailer in Europe. Working on the International department is a diverse role, demanding a high grade of multitasking skills and an ability to prioritize tasks in a productive way.

Essential skills

  • Fluent in a Scandinavian language (preferably Swedish ) at a native level
  • Sales/call centre/customer service experience
  • Attention to detail with a friendly, positive outlook and excellent interpersonal skills
  • Hardworking, punctual and adaptable
  • Strives to achieve targets using own initiative or as part of a team
  • Strong numerical skills (Grade A-C at GCSE or equivalent Scandinavian qualifications)
  • Calm and influencing decision maker

Desirable skills

  • Working knowledge of travel systems (view data, SABS, supplier websites)
  • Basic knowledge of the Scandinavian travel industry
  • Well-travelled, with sales, travel or call centre background.

 

Benefits we give you?

 

=         Competitive starting salary, with a rewarding commission structure.

=         State of the art offices with pool tables, pitch and put, badminton courts, beauty room, onsite canteen & chill out areas

=         Holiday discounts for staff, friends & family

=         ‘Fam’ staff trips abroad 

=         Chances to win holidays

=         Enhanced maternity & paternity package

=         Train and travel season ticket loans

=         Cycle to work scheme

=         Social events – Summer BBQ, Christmas parties, Big Breakfasts 

=         Casual dress code

=         Length of service awards

=         Health & Wellbeing benefits including SimplyHealth, access to free face to face counselling, Employee Assistance Programme, free fruit & discounted gym membership

=         Share incentive plan

=         Increasing holiday allowance with length of service

=         Workplace pension

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